We have begun the process of reissuing all of our members’ debit and credit cards with a new chip card. This card will have a new look with new security! See below for answers to some commonly asked questions.
What is a chip card?
Chip Cards look like a regular debit and credit card, but include an encrypted microchip on the front of the card. A unique one-time code is generated to process the transaction and makes it difficult for fraudsters to use.
How do I use a chip card?
Insert the chip end of your card into the payment terminal. Keep the card in the terminal until you’re prompted to remove it. It’s that simple!
Can I still swipe my card?
Yes, your new chip card also includes a magnetic stripe on the back. If you encounter a payment terminal that does not have chip technology, you’re able to swipe it like you had been doing previously.
Why did I get a new card number?
The chip technology works best to protect your account if partnered with a new card number. We want your card to be fully protected.
Will my old debit card still work?
Your existing card will no longer continue working as of July 31st, 2017. We ask that you please activate and being using your new chip card as soon as you receive it. You can destroy your existing card, regardless of the expiration date that is listed.
Will my old credit card still work?
Your existing card will no longer continue working as of September 11th, 2017. We ask that you please activate and being using your new chip card as soon as you receive it. You can destroy your existing card, regardless of the expiration date that is listed.
If you have any questions or concerns, please email us at email@example.com, or call us at 530-668-2700.
Reporting and Information
If you are a victim of identity theft or fraud, what should you do?
Online Policies, Practices and Disclosures
Yolo FCU will NEVER ask for your PIN or other personal information via text or phone. Yolo FCU urges members to never provide account or other personal information to an unknown caller. If you receive a call from the credit union, you may always simply hang up and call back to verify the legitimacy of the call at (530) 668-2700.
Keeping our members information safe is a high priority. Yolo FCU is pleased to offer our members tips and tools for online safety and awareness. We have partnered with Digital Defense to educate and provide our members solutions for online safety.
Digital Defense is a global network security provider who offers members the latest information on:
We encourage you to take advantage of these tools and the quizzes available through Security TEAM (Training, Education, and Awareness Module) to test your knowledge. Each section is designed to help you understand the latest in online security and to educate you so you can keep you and your families information safe. Some of the courses found on this site include:
*Third Party Link Disclosure: By clicking on the links above, you are aware that you are leaving Yolo FCU’s website. Yolo FCU does not guarantee the accuracy, security or failure of products/services of third party sites. We encourage you to review the privacy and security disclosures on all websites you visit.